Refund policy
At Bailey & Co, we take great pride in creating products that are made especially for you. Because many of our products are personalised, custom-made, or created specifically to your order, we have a few important guidelines regarding refunds and returns.
Custom & Made-to-Order Products
Due to the personalised nature of our products, we are unable to accept returns or offer refunds for change of mind, incorrect selections, or simply no longer wanting your order.
Each item is carefully created based on the details provided at checkout, so please double-check all customisation details before placing your order.
Damaged or Incorrect Orders
Your satisfaction is extremely important to us. If your order arrives damaged, defective, or there is an error with your order, please contact us within 14 days of receiving your order with:
- Your order number
- Photos or videos showing the issue
- A description of the problem
Our team will review your request and work with you to find the best possible solution.
Order Changes & Cancellations
Because orders begin production shortly after being placed, cancellation requests must be submitted as soon as possible. Once production has started, we may not be able to make changes or cancel your order.
If you need to update your order details, please contact us immediately and we will do our best to help.
Shipping Delays
Delivery times provided by Bailey & Co are estimated and may vary due to factors outside of our control, including courier delays, customs processing, weather conditions, or busy seasonal periods.
Delays during shipping do not qualify for refunds.
Contact Us
If you have any questions about your order or believe there is an issue with your purchase, please contact our support team at hello@shopbaileyco.com. We are always happy to help and will do our best to make things right.
Thank you for choosing Bailey & Co, we appreciate your trust and the opportunity to create something special for you and your pet.