Frequently Asked Questions
Everything you need to know about our custom pet products.
Ordering & Customization
How do I customize my product with my pet's photo?
Simply choose your product — like a custom mug, blanket, or cushion cover — upload a clear photo of your pet, and our artists will transform it into a one-of-a-kind illustration.
What kind of pet photo works best?
We recommend a well-lit, front-facing photo where your pet's face is clearly visible. Avoid blurry images, heavy filters, or photos where your pet is far away. Natural lighting and a simple background give the best results.
Can I add multiple pets to one product?
No. At the moment, each blanket is designed for one pet only. This helps us ensure every portrait receives the attention to detail it deserves and results in the highest possible quality keepsake.
How long does it take to receive my order?
Every Bailey & Co order is made especially for you, so production typically takes 1–3 business days before it's shipped.
Estimated shipping times:
- United States: 2–5 business days
- Canada: 5–11 business days
- Europe & Rest of the World: 6–15 business days
Every Bailey & Co product is carefully handmade to order, rather than mass-produced. We take pride in creating something truly special for every customer, so we kindly ask for your patience while your order is being crafted. We promise it's worth the wait!
Can I change or cancel my order after placing it?
Since each product is custom-made, we begin production quickly. Please contact us at hello@shopbaileyco.com as soon as possible if you need to make changes. We'll do our best to accommodate your request.
Shipping & Returns
Do you offer free shipping?
Yes! We offer free standard shipping on all orders above $90.
Do you ship internationally?
Yes! We proudly ship worldwide, so pet lovers everywhere can enjoy our products. Shipping times may vary depending on your location.
Can I return a custom product?
Because each item is custom-made with your pet's photo, we cannot accept returns for change of mind. However, if there's an issue with quality or accuracy, we'll make it right.
What if my item arrives damaged or defective?
If your order arrives damaged or doesn't meet our quality standards, please contact us at hello@shopbaileyco.com within 14 days of delivery with photos of the issue. We'll send a replacement at no cost.
How accurate is the pet artwork to my photo?
Our illustrations are hand-crafted to capture your pet's unique features and personality. While they are artistic interpretations rather than photo-realistic copies, we pride ourselves on accuracy. If you're not happy with the result, reach out and we'll revise it.
General
Where are your products made?
All of our products are designed and produced in the United States. We partner with premium manufacturing partners to ensure the highest quality craftsmanship.
How do I contact customer support?
You can reach us anytime at hello@shopbaileyco.com. We typically respond within 24 hours on business days.
Do you offer gift cards?
Not at the moment, but it's something we're considering! In the meantime, our products make wonderful personalized gifts.
Can I use my custom design on multiple products?
Absolutely! Once you upload your pet's photo, you can use it across any of our products. Mix and match for the perfect gift set.
Still have questions? Reach out at hello@shopbaileyco.com